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Returns

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wonder@trout.com.au and send your item to: Trout Creative 160 Oxford Street Collingwood Victoria AU 3066. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping

To return your product, you should mail your product to: Trout Creative 160 Oxford Street Collingwood Victoria AU 3066

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.